TRAPN™ SUPPORT

QUESTIONS? WE GOT YOU.

Quick answers about orders, sizing, shipping, returns, drops, Rewards and your TRAPN™ Locker.

Orders

When will my order ship?

Processing times can vary by product and availability. Check the product page for any item-specific information. Once your order ships, you'll receive tracking information by email.

Can I change or cancel an order after placing it?

Contact us as soon as possible. If your order has not entered processing or fulfillment, we may be able to help. Once an order has been processed or shipped, changes may not be possible.

What happens if something I ordered becomes unavailable?

If there is an inventory issue with your order, we'll contact you using the email address provided at checkout.

Sizing + Fit

How do TRAPN™ shorts fit?

Fit depends on the type of short.

Standard TRAPN™ Shorts have a relaxed basketball fit designed to sit just above the knee, with room through the seat and leg and a thick 2" standard waistband.

ELITE PRO™ Shorts have a longer, relaxed PRO fit designed to land at the kneecap or just below it. They're approximately 1" longer than our standard shorts and provide additional room through the seat and crotch.

TRAINING™ Shorts use a shorter athletic cut designed to sit above the knee. The outside of the leg is cut slightly higher than the inside for increased movement and flexibility.

See our Size Guide for measurements and the complete fit breakdown.

What size should I order?

Start with your normal TRAPN™ size and use our Size Guide to compare measurements. If you're between sizes, your preferred fit should guide your choice. Size up if you want additional room.

Are all TRAPN™ shorts the same length?

No. Length is part of how each TRAPN™ short is designed.

Standard shorts sit just above the knee. ELITE PRO™ is approximately 1" longer and lands at or just below the kneecap. TRAINING™ uses a shorter, movement-focused cut above the knee.

Shipping

How do I track my order?

Once your order ships, we'll send tracking information to the email address used at checkout.

Do you ship internationally?

Available shipping destinations and rates are shown at checkout. If your location isn't available, we're unable to ship there at this time.

What if my package is delayed?

Carrier delays can occasionally happen after an order leaves TRAPN™. Use your tracking information for the latest carrier update. If something doesn't look right, contact us and we'll help you determine the next step.

Returns + Order Issues

Can I return or exchange my order?

Return and exchange eligibility depends on the item and circumstances. Check our current Returns & Refunds Policy for complete terms before sending anything back.

What if I receive the wrong item or my order arrives damaged?

Contact us as soon as possible with your order information and photos of the issue. We'll review it and help make it right.

Products + Drops

Do sold-out TRAPN™ products come back?

Sometimes. Some products return through restocks or BACK IN ROTATION, while others may be retired after their run. Release availability varies by product.

How do I find TRAPN™ gear that matches my sneakers?

Use SNEAKER MATCH STUDIO™. Start with sneakers already in your rotation and find TRAPN™ shorts, hoodies and complete fits built around them.

Where can I see upcoming sneaker releases?

Visit RELEASE RADAR for upcoming releases, new drops and sneakers worth keeping on your radar.

Rewards + Locker

How does TRAPN™ Rewards work?

Create a TRAPN™ account to start earning points through purchases and eligible activities. Points can be redeemed for available rewards, and earning points also moves you through TRAPN™ Rewards status levels.

Visit the Rewards page for current earning opportunities, redemption options, referrals and VIP status details.

What is the TRAPN™ Locker?

LOCKER is your personal TRAPN™ hub. Use it to build your sneaker rotation, see fits connected to your sneakers, access your TRAPN™ gear and saved items, check Rewards status, view orders and more.

Support

How can I contact TRAPN™?

Use the chat button on the site or contact us by email. For order questions, include your order number so we can help you faster.

Still Need Help?

HIT THE CHAT.

Use the chat button on the site for help with sizing, orders, products or finding the right TRAPN™ fit.


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